Effective Date: 8/23/2025
Welcome to our massage therapy services. By booking an appointment or using our services, you agree to be bound by these Terms of Service. Please read them carefully before proceeding with any booking or treatment.
Booking Confirmation: All appointments must be booked through our online system or by contacting us directly. Payment is required at the time of booking to secure your appointment slot.
Payment Processing: We accept major credit cards and process payments securely through Stripe. Your payment information is encrypted and protected.
Service Fees: All prices are clearly displayed during booking and include applicable taxes. Additional gratuities are at your discretion.
Our cancellation policy helps ensure fair scheduling for all clients and therapists.
We require 48 hours advance notice for all cancellations and rescheduling requests. Cancellations made with proper notice will receive a full refund.
Cancellations received with less than 48 hours notice will incur a 50% service cost penalty. This helps compensate our therapists for the reserved time that cannot be rebooked.
Failure to attend your scheduled appointment without prior notice will result in 100% charge of the full service cost. This policy ensures fairness to our therapists and other clients who could have used the appointment slot.
We understand that emergencies happen. New clients and existing members may receive a one-time courtesy waiverfor their first late cancellation, subject to management discretion and genuine emergency circumstances.
Medical emergencies, family crises, or severe weather conditions may be considered for policy exceptions. Documentation may be required for verification.
Professional Standards: All our therapists are licensed professionals committed to providing therapeutic massage services in a safe, clean, and respectful environment.
Client Conduct: We expect all clients to treat our staff and facilities with respect. Inappropriate behavior will result in immediate termination of services without refund.
Health & Safety: Please inform us of any medical conditions, allergies, or concerns before your appointment. We reserve the right to decline service if we believe it may be unsafe or inappropriate.
Our massage services are for relaxation and wellness purposes. While we strive to provide the highest quality care, we cannot guarantee specific therapeutic outcomes. Clients participate in services at their own risk.
We maintain professional liability insurance and follow all applicable health and safety regulations. Our liability is limited to the cost of the services provided.
Your privacy is important to us. Please review our separatePrivacy Policy for detailed information about how we collect, use, and protect your personal information.
We reserve the right to update these Terms of Service at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance of the new terms.
If you have questions about these Terms of Service or need to discuss a cancellation, please contact us at:
Email: support@deluxemassage.com
Phone: (555) 123-4567
Business Hours: Monday - Saturday, 9 AM - 8 PM
By booking an appointment, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.