Effective Date: 8/4/2025

1. Introduction

Your privacy and the security of your personal information are of utmost importance to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our massage therapy booking system and services. By using our services, you consent to the practices described in this policy.

2. Information We Collect

Personal Information

• Contact Details: Name, email address, phone number
• Account Information: Username, encrypted password, profile preferences
• Booking Details: Appointment dates, times, service selections, therapist preferences
• Payment Information: Credit card details (processed securely through Stripe)
• Health Information: Medical conditions, allergies, therapy notes (with your consent)

Usage Data

• Website interaction patterns and page views
• Appointment booking and cancellation history
• Communication preferences and message history
• System logs for security and troubleshooting purposes

Technical Information

• IP address and browser type for security monitoring
• Device information and operating system
• Cookies and session data for functionality

3. How We Use Your Information

Service Delivery

• Processing and confirming appointments
• Facilitating communication with therapists
• Sending appointment reminders and confirmations
• Managing cancellations and rescheduling
• Processing payments and refunds

Business Operations

• Improving our services and user experience
• Analyzing booking patterns and preferences
• Preventing fraud and ensuring security
• Complying with legal and regulatory requirements
• Providing customer support

Marketing Communications

We may send you promotional emails about new services, special offers, or wellness tips. You can opt out of these communications at any time through your account settings or by clicking the unsubscribe link in our emails.

4. Data Security & Protection

Security Measures

We implement industry-standard security measures to protect your personal information.

Technical Safeguards

• SSL encryption for all data transmission
• Secure payment processing through Stripe
• Encrypted password storage
• Regular security audits and updates
• Protected database with access controls

Operational Safeguards

• Limited staff access to personal information
• Employee training on privacy practices
• Secure data backup and recovery procedures
• Regular privacy compliance reviews
• Incident response and breach notification protocols

5. Information Sharing & Disclosure

We Do Not Sell Your Data

We never sell, rent, or trade your personal information to third parties for marketing purposes.

Limited Sharing Scenarios

Service Providers

We share necessary information with trusted service providers (payment processors, email services) who help us operate our business under strict confidentiality agreements.

Therapist Communication

Your appointment details and relevant health information are shared with your assigned therapist to ensure safe and effective treatment.

Legal Requirements

We may disclose information when required by law, court order, or to protect the safety and rights of our clients, staff, or the public.

6. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations:

Active Accounts

Information is retained while your account is active and for business continuity.

Closed Accounts

Data is securely deleted within 12 months of account closure, except where legally required.

7. Your Privacy Rights

Access & Control

• View and update your personal information
• Download your data in a portable format
• Correct inaccuracies in your profile
• Manage communication preferences

Account Management

• Delete your account and associated data
• Opt out of marketing communications
• Request data processing restrictions
• File privacy-related complaints

To exercise these rights, contact us using the information provided below. We will respond to your request within 30 days.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience and ensure our website functions properly:

Essential Cookies

Required for website functionality, security, and user authentication.

Functional Cookies

Remember your preferences and settings for a personalized experience.

Analytics Cookies

Help us understand how our website is used to improve performance and user experience.

You can control cookies through your browser settings, though some features may not function properly if essential cookies are disabled.

9. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:

Privacy Officer

Email: privacy@deluxemassage.com

Phone: (555) 123-4567

Mail: 123 Wellness Way, Relaxation City, RC 12345

Business Hours: Monday - Friday, 9 AM - 6 PM

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by email or through a prominent notice on our website. Your continued use of our services after the effective date constitutes acceptance of the updated policy.

By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use, and disclosure of your information as described herein.